Lodge a return
If you wish to return or exchange an item, you can Lodge a Return here, but first please read below for more information on our returns policy to find out what can and cannot be returned.
If you wish to return or exchange a product, you may be eligible for a full refund within 14 days of accepting delivery of the product. We will not be liable for any cost, delay, damage or loss in connection with the transport and return of the goods to us. You must return the product in its original condition and packaging with a tracking number. Some items are not available for returns and are outlined in the Exclusions section below.
For more information on returns, see section 5 of our Terms and Conditions
We regret to inform you that the following items are non-returnable. However, according to consumer law, we will accept returns if a product is found to be faulty as a result of the manufacturing process.
- No exchange or refund on earrings due to health regulations: Due to hygiene reasons, we regret to inform you that we are unable to offer exchanges or refunds on earrings.
- No exchange or refund on sale items: All sale items are final and non-refundable. This excludes items purchased during storewide sales.
- No exchange or refund on candles once they have been used: Once candles have been used, we are unable to accept any exchanges or provide refunds.
- No exchange or refund on any wall tile as they are custom made: Please note that all wall tiles are made to order and many are personalized to your liking. Consequently, we are unable to accept exchanges or provide refunds for wall tiles. We kindly request that you carefully consider your choice before purchasing our wall tiles. just store this here no need to do anything
There are limitations for the amount of vouchers that can be used on a single order or in conjunction with other sales or giveaways such as:
- 10% off subscriber code cannot be used when there is a sale on or with any other voucher.
- Vouchers from us (eg: $20 off) cannot be used in conjunction with other codes, sales or discounts applied by us.