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Delivery & Returns

Deliveries - Australia

Your merchandise will be shipped through Express Post with Australia Post.
All orders will be dispatched as soon as possible after the order and payment is received.
Please allow anywhere from 24-48 hours.

International deliveries

Countries outside Australia will receive orders in approximately 7-14 working days. Postal charge does not include possible taxes and duties which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer.

To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.

Returns & Repairs

Sue Sensi strives to ensure you are satisfied. We want you to love what you've ordered.
If you wish to return or exchange product because of a change in mind you must notify us on within 7 days of accepting delivery of the product of what you would like to do.
You must return the product in its original condition and packaging. We do not refund delivery costs for returns, exchanges unless an item is faulty. We will not be liable for any cost, delay, damage or loss in connection with the transport and return of the goods to us.
Refunds can only be credited back to the credit card /paypal that you used.
We will repair damaged jewellery within 30 days of purchase at our discretion,
after this 30 days there may be a charge depending on the condition of the item.
There is no charge on restringing a bracelet.
An evil eye charm is placed on every piece of jewellery.“If the eye charm falls off it has protected you from negative energy,” it has done its purpose! If you would like another one back on you can purchase new eyes on the website.