Thank you for visiting and shopping at Sue Sensi Design. The following information sets out the terms and conditions that constitute our Shipping Policy.
1. Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please keep this email as proof of your purchase.
2. Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping.
After your payment is authorised and verified, all orders are processed within 1-2 business days. Made-to-order products (such as our "Wall Tile" products) that are included in orders add an additional 3-5 days to the processing time. We will contact you if, for some reason, there are any delays.
3. Shipment Locations
3.1. Domestic and International
Sue Sensi Design ships domestically as well as internationally. If you have a question about domestic or international deliveries, please contact us at [email protected].
4. Shipment rates and delivery estimates
We endeavour to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time. Unless there are exceptional circumstances, we make every effort to fulfil your order.
(a) Domestic Express Shipping
The order will arrive within 1-3 business days.
Express Shipping costs $9.00 AUD.
(b) Domestic Standard Shipping
The order will arrive within 7-10 business days.
Standard Shipping is Free if the order is over $100.00 AUD.
Standard Shipping costs $5.00 AUD if the order is under $100.00 AUD.
(c) International Shipping (Everywhere outside of Australia)
The order will arrive in 15-30+ business days.
International Shipping is $20.00 AUD.
(d) Please note:
(i) Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
(ii) We will not be responsible for wrong shipping address if you provide incorrect information.
5. Tracking Options
Sue Sensi Design aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.
5.1. Domestic and International
All orders delivered within Australia automatically have tracking.
International orders are sent with Australia Post. This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.
6. International Customs, Duties and Taxes
All orders shipping to a destination outside of Australia are subject to the import duties, fees, and taxes of the destination country. Delays in delivery may occur if your package is randomly selected by your country’s Customs Department. Sue Sensi Design is not responsible for any possible customs and taxes applied to your order. We have no control over the process or additional charges associated with the delivery and importation of your order (package) into your country. We do not benefit in anyway from these chargers and we work very closely with our brokers and carriers to ensure as few delays as possible. All fees imposed during or after shipping are the responsibility of the customer. You agree that you are responsible for any duty, taxes, and custom requirements or other like taxes, fees, levies, costs or expenses associated with importing products you purchase from us and shipping them internationally.
If there is any damage to the packaging on delivery, contact us immediately at [email protected] .
8. Missing or Lost Package
There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbour. Sue Sensi Design politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at [email protected] to report missing or lost packages.
If you have any questions about the delivery and shipment of your order, please see our FAQ page, https://suesensi.com/pages/contact-us, or contact us at [email protected]